Privacy Policy

Central Piedmont Community College, a North Carolina non-profit corporation doing business as WTVI/PBS Charlotte. PBS Charlotte (collectively “us,” “our,” or “we”) is committed to protecting the privacy of our donors, members, viewers, and visitors (collectively “you,” “your” or “yours”). This Privacy Policy applies to the content information, services, and products accessed via our website https://www.wtvi.org/about/privacy-policy/, and any other website, channel, over-the-top (OTT), smart TV or mobile application, PBS Charlotte PBS Passport, in person, by phone or in any other medium and/or platforms now known or hereafter created (collectively the “Services”) of PBS Charlotte. This Privacy Policy does not alter in any other agreement you may have with us and are hereby incorporated into the Terms.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING ANY PBS CHARLOTTE SERVICES. BY ACCESSING THE SERVICE(S), CREATING AN ACCOUNT, AND/OR USING PBS CHARLOTTE SERVICES, YOU CONSENT TO THE POLICIES CONTAINED HEREIN.

INTRODUCTION

As further explained below, We endeavor to recognize current standards of privacy including, but not limited to:

Right to know

You may request that we disclose to you what personal information we have collected, used, or shared about you, and why we collected, used or shared that information.

Right to delete

You may request that we delete personal information we have collected from you and to tell our service providers to do the same. In some cases, we must retain information.

Right to opt-out 

At the time you subscribe to or tell us your preferences for receipt of newsletters, e-mails or other communication to receive from us or if at any point we share data, you may request that we stop sharing your personal information (“opt-out”). Sharing refers specifically to sharing for cross-context behavioral advertising, which is the targeting of advertising to a consumer based on the consumer’s personal information obtained from the consumer’s online activity across numerous websites.

Right to non-discrimination for exercising rights 

We will not deny goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights under this Privacy Policy.

Right to correct inaccurate information

You may ask us to correct or delete inaccurate information that we may have about you.

Right to limit the use and disclosure of sensitive personal data

You may direct us to only use your sensitive personal information (for example, your , financial account information, or your precise geolocation data) for limited purposes, such as making a donation, registering for an event or providing you with the services you may have requested.

If after reading this Privacy Policy, you wish to exercise any of the rights above or if you believe that we are not acting consistently with any of the standards above please contact PBS Charlotte’s Member Services at memberservices@wtvi.org.

For purposes of this Policy “personal information” means your name, address, telephone number, email address, credit card or other financial information associated with payment for a product, service or donation, and personal and subscription preferences you may designate when creating an account profile (“Personal Information” or “PI”). Personal information does not include “aggregate” or tracking information, which we collect utomatically about the use of our Services. Aggregator tracking information does not identify you personally and means collective data that relates to a group or category of visitors or users, from which individual identities or characteristics have been removed.

This Policy does not restrict or limit our collection, use and/or sharing of aggregate information.

PERSONAL INFORMATION WE COLLECT

This Privacy Policy applies to your personal information whether you give it to us by phone, mail, email, in person, over the internet via any device (now known or hereafter created) or other means. We collect certain information you voluntarily provide to us including, without limitation, the information you enter if you create an account or profile, send us an email, make a donation, subscribe to one or more PBS Charlotte newsletters, enter into a subscription agreement or end user license agreement with us for a service we offer, request user support, view content or submit or post content to the Service(s), including but not limited to our social media platform.

We may automatically collect certain information when you visit or use the Service including, without limitation, your Internet Protocol (“IP”) address, your operating system, the browser type, the address of a referring site and your activity on or in use of the Service. We may also collect information from mobile phone users in a similar manner to optimize the mobile experience. Beyond mobile phone numbers, we may collect mobile screenresolution, device make and manufacturer, and may also collect the device’s unique identifier (in the iPhone’s case, a UDID), and your location. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.

We may also receive collected personal information from third parties, and may combine this information with personal information we maintain about you. If we do so, this Privacy Policy will govern our use of the combined information.

We may also receive personal information from users about third parties, and may process this information with other personal information we maintain about you for purposes of fulfilling user requests or providing services. However, such information is not otherwise stored by us, is not re-used in connection with other user accounts, and is not sold to third parties. In the future, the Service may allow users to send messages to each other. These messages may be stored for retrieval at later times in order to facilitate user communication. The Service allows users to make transactions. Data will be stored with PCI-compliant vendors when a transaction is made, including the date and type of purchase made, your credit card number, expiration date, billing address, and CVV or security code number.

Even after you remove information from your profile or delete your account or cease use of our services, or ask us to delete your information, copies of that information may remain elsewhere to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings. If you post any of your information to a public area of the ervice, please be aware that it is no longer personal information for purposes of this Policy, and we or anyone else may use such information without restriction. If you provide access to personal or other information, including your email address or name, to other users through the application of any of our privacy controls or other Service settings, you hereby acknowledge and agree that we have no control over nor liability for how others may collect, use, or disclose such information.

PURPOSE FOR COLLECTION AND USE OF INFORMATION

Personal information may be collected and used by PBS Charlotte in connection with the following:

• Delivering the products and services that you have requested;

• Managing your account and provide you with customer support;

• Communicating with you by email, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you either from us or other third parties;

• Tailoring your user experience, information about your interactions with video content, such as the type of content viewed and making content recommendations.

• Contest or sweepstakes registration.

• Subscription registration for services which require subscription (such as our e- newsletters, event RSVPs, etc.);

• Requests for donor information;

• E-commerce transactions;

• Donations of any kind;

• Managing our business; and

• Performing functions as otherwise described to you at the time of collection.

In addition, we may use your personal information to:

• Distribute receipts and send you a “thank you” for donations;

• Inform you about upcoming fundraising campaigns and other activities;

• Internal analysis, such as research and analytics;

• Record-keeping;

• Reporting to applicable government agencies as required by law;

• Surveys, metrics, and other analytical purposes; and

• Other purposes related to fundraising operations.

Anonymized donor information or donor comments may be used for promotional and fundraising activities. We may ask you during the donation process for your consent to use your name publicly in connection with your donation. You can always refuse consent or let us know that you do not wish to allow us to use your personal information as we describe in this section either by documenting via: 1) email to: memberservices@wtvi.org; 2) by writing to us at PBS Member Services, 3242 Commonwealth Ave, Charlotte, NC 28205; 3) by phone: 704-330-5920 and/or 4) as part of the donation process if you call to donate.

In some circumstances, opting out may prevent you from participating in activities for which personal information is needed, such as contests. If you want to remain completely anonymous you may still be able to take advantage of select content which is available (where it is specified to be accessible without registration) on our Services.

Like many other nonprofits, PBS Charlotte occasionally exchanges some of our donors’ names and postal addresses with selected educational, cultural, health, and social service organizations in order to reach more potential supporters of our organization in a cost-effective manner. PBS Charlotte does not exchange email addresses or phone numbers. PBS Charlotte may also disclose some personal information to third-party service providers such as mailing houses and fundraising organizations. We may contract with them for the purpose of assisting us with marketing and promotional activities.

CONSENT TO COLLECT PERSONAL INFORMATION

You understand the purposes for which your personal information may be collected and you voluntarily consent to its collection, use or disclosure by us. You may withdraw your consent or request a correction of your personal information at any time. Send this notice to Member Services at memberservices@wtvi.org. Please note that we may be required to keep your personal information and not delete it (or to keep this information for a certain time, in which case we will comply with a deletion request you may submit to us only after we have fulfilled such requirements).

INFORMATION RETENTION AND DISPOSAL

We may retain personal information for as long as we have a business need for it or as applicable laws, regulations, or government orders require us to retain it. Additionally, our Services may enable you (or other users) to save information including information that you have made public or allowed certain users to access or see.

USE OF FINANCIAL INFORMATION

You may use a credit card, EFT/ACH information, or check when making a donation to PBS Charlotte, when making a purchase or when downloading an application. If you make a donation, purchase products, pay for services or download an application via the Service or Service vendor, the transaction may be handled by our service vendor or the application platform responsible for processing your payment. This vendor may have its own privacy policy and if so, those terms will apply to you. Please be sure to review them at the links provided when submitting information for payment processing. If you do not agree with a vendor’s policy do not proceed.

We may require your payment or credit card information in order for our payment vendor to process purchases. This includes your name, payment or credit card number, expiration date, billing address, and authentication codes or related information as needed to authorize the charge and complete the transaction. Credit card data is transferred over a “Secured Sockets Layer”(“SSL”) if you are using an SSL enabled browser such as Microsoft Edge, Firefox, Safari, or Google Chrome. Information from financial transactions made through a PBS Charlotte Service is stored and served via a Secure Sockets Layer (SSL) server . Each page you view on our Site and any financial information you submit is encrypted during transmission between your computer and our Services and payment processors.

We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Our Service hosting providers apply security updates routinely and monitors to address known security issues, consistent with industry standards.

Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To mitigate this risk, you should: (a) use secure usernames and passwords and carefully protect them from disclosure; and (b) implement updated internet security and virus protection on your computer. If you suspect that your computer’s security or your information has been compromised or your password accessed or used by an unauthorized third party, please immediately change your password.

If we become aware of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs. We may also send an email to you at the email address you have provided to us to use in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. We use your credit card information only for your intended purpose — be it a donation, app registration or another type of purchase. PBS Charlotte does not store credit card information on our web servers, instead relying on PCI-compliant financial partners for payment processing.

PBS Charlotte has no control over other sites that are linked to ours and we cannot tell you how those sites will treat your personal information. For all online financial transactions you make through organizations that link to our Services, be sure to review those organizations’ privacy policies. If you have any questions regarding how the organizations use your personal information, please contact them directly.

OUR TRACKING AND USE OF COOKIES

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Services. We also may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer visitors and users of the Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities.

We use a standard feature of browser software called a cookie to help us respond to the needs and preferences of visitors. A cookie assigns each visitor a unique code that resides on the visitor’s computer. We may use cookies or a personalization service for identifying the interests, preferences and behaviors of web visitors to measure user traffic or obtain other analytics, to provide personalized services or to improve the Services’ functionality. The personalization service uses cookies to identify returning visitors. IP addresses may be stored and processed, and may be shortened and stored in an anonymized form. User interests, preferences, and behavior in the personalization service may be combined and shared with other customer databases such as email.

You can prevent or delete our cookies by adapting your browser settings, but this can affect the functionality of the Services. We support and honor “Do Not Track” web browser settings. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features or services we may offer.

Other parties, however, may not honor Do Not Track signals. These parties may collect personal information about your online activities over time and across different web sites when you visit our Services, for example by using cookies on our website or apps. We have no access to, responsibility for, or control over other parties’ personal information collection practices, even those with which we may have an affiliation. You should carefully review the privacy policy and terms of any website you visit. For more information about Do Not Track, please visit www.allaboutdnt.org.

SOCIAL MEDIA

The Services may include social media platforms or features, including but not limited to Facebook, LinkedIn, and YouTube widgets, or interactive mini-programs that run on the Services. These features may collect your IP address, what content you are visiting on the App Service, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Service. Your interactions with these features are governed by the privacy policy of the company providing it. We are not responsible for the privacy policies of others.

AUTHORIZED THIRD PARTIES

We may use third-party service providers to place advertisements to market PBS Charlotte Services on websites and/or apps across the internet. The third-party service providers may collect anonymous information about your visits or use of our Services, and may use that information to target ads. They may collect web log data or place or recognize a unique cookie on your browser to enable you to receive customized ads. No personally identifiable information is collected in this process. They do not know your name, address, email address, phone number, or any personally identifiable information. We may also share your Personal Information with our authorized service providers, including advertisers and corporate partners, who perform certain additional services on our behalf.

These services may include fulfilling orders, processing credit card payments, registering for events, providing customer service and marketing assistance, performing business analysis, supporting the functionality of our Services, supporting surveys, offering additional or related services, and other features offered through or in connection with our Services. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

The NAI (Network Advertising Initiative) allows for the central opting out of all its members’ cookies from a single opt-out page. If you prefer not to receive relevant advertising or are concerned about third-party cookies served by networks, please visit the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We do not share the Personal Information provided or obtained through our Service with third parties, except as described below and as otherwise specified in this Privacy Policy. Our sharing of personal information may include:

• With the third party or third parties that perform(s) maintenance and operation of our Service on our behalf. These parties are bound to keep such information confidential and are prohibited from the unauthorized disclosure and/or use of your personal information;

• With other third parties that perform services or functions on our behalf, such as third-party providers that facilitate payment and completion of donations. We do not authorize such third parties to use your personal information for any other purposes and they are bound by confidentiality provisions in service agreement with us and/or their own privacy policies;

• As requested by a court or government agency or to respond to a claim by you or a third party;

• As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change; and

• As you may otherwise request or agree.

CHILDREN’S ONLINE PRIVACY PROTECTION

Some of our Services may present educational content for children. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will not knowingly request or collect personal information from any child under age 13. If we learn that a user under 13 years of age has submitted personal information through or using one of our Services we will take reasonable measures to delete such information from our databases and not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law). Please visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html for information from the Federal Trade Commission about protecting children’s privacy online.

If a child submits stories, artwork, comments, or anything else to us which is to be posted at one of our Services we will first contact the child’s parent or guardian for permission to use the submission. If permission is granted the child will be identified only by first name, age or grade level, city and state. Please remind your child never to provide personal information on any app or website without first getting your consent. Our Services may link to third-party sites and we are not responsible for the content or safety and privacy practices of those sites. Therefore we encourage adults and children to discuss these choices together before giving out any information at these outside sites.

YOU MAY REQUEST A WRITTEN RESPONSE FROM US REGARDING HOW YOUR INDIVIDUAL PERSONAL INFORMATION HAS BEEN SHARED WITH THIRD PARTIES

Any request for a written response regarding how your Personal Information may have been shared with third-parties should be sent to us via email to Member Services at memberservices@wtvi.org.

We may limit such response to the prior twelve (12) months before receipt of the request.

INTERNATIONAL NOTICE

Our Services are intended for United States and Canada use only. If you have somehow accessed our Services outside of the United States or Canada, please be aware that the laws of your location do not apply. United States law may provide you with less protection than the laws of your jurisdiction in connection with the protection of your data, privacy, and otherwise. Please be aware that by using our Services you are transferring your personal data to the United States and you consent to the transfer of your personal data to the United States and the use of your personal information, in accordance with this Policy.

If you have questions or complaints regarding this Policy or our handing of your personal information, please contact us at memberservices@wtvi.org. We will investigate and attempt to resolve complaints and disputes to be conducted in a manner that complies with the principles described in this Privacy Policy.

CHANGEABILITY

We reserve the right to change or modify this Privacy Policy and/or Services we offer at any time to reflect changes in our business, practices, or to keep current with relevant laws or industry standards. We may attempt to notify registered users of material changes by sending an email to the email address you most recently provided us in your account, profile, or registration (unless we do not have such an email address), and/or by posting notice of the changes on our Services. Your access to and/or use of our Services will be subject to the most current version of this Privacy Policy posted on the website at the time of your access or use. We recommend that you check the website from time to time to inform yourself of any changes in this Privacy Policy and stay apprised of any other Policies that may be applicable; you are solely responsible for reviewing and becoming familiar with any modifications to this Privacy Policy.

TELL US WHAT YOU THINK

Your comments and questions help us serve you better and make your visit a pleasant one. If you have any questions or concerns regarding this policy, please send them to Member Services at memberservices@wtvi.org.

Last updated and effective as of: August 2024